FAQ
What is Balto Health?
Balto Health is a consumer-first healthcare platform that helps people access the medications they need — especially when insurance companies make it difficult. Whether it’s a GLP-1 for weight loss, a specialty medication for a chronic condition, or a drug your doctor prescribed but insurance denied, we specialize in getting you covered. Our team of doctors makes it easier to fight denials, navigate red tape, and get the care you’re entitled to.
In which states is Balto Health available?
Balto Health is currently available in Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Missouri, Minnesota, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming. We're rapidly expanding, so if we’re not yet in your state, join the waitlist and we’ll notify you when we launch there.
What is the price? Any hidden fees?
Balto Health offers a flat monthly fee of $149. You can read more in Pricing. This includes your medical evaluation, support through the insurance process, and access to our full suite of tools and services. There are no hidden fees — and if you don’t qualify for a prescription or we can’t help you access your medication, you can get a full refund, no questions asked. Lab tests and medication costs (whether direct pay or your copay) are not included, and we work for you to minimize these costs.
Is it a subscription?
Yes. Balto Health is a subscription-based service. You’re billed monthly and can cancel at any time. Most of our patients stick around long term because we help them maintain access to life-changing medication and handle the paperwork with their insurers every step of the way.
What does the program include?
Your Balto subscription includes:
- Monthly check-in with a doctor to monitor progress and adjust your care plan
- Evaluation and prescription when medically appropriate
- Full insurance support, including prior authorizations and appeals
- Personalized testing guidance and referrals when needed
- Continuous medical support throughout your treatment journey
Will my information be kept confidential?
Absolutely. Balto Health is fully HIPAA-compliant. Your data is encrypted, your medical history is private, and we never sell or share your personal information.
MEDICATION AND SERVICES QUESTIONS
How does the process work? Do I need a prescription?
You start by filling out a quick medical intake form. Our doctors review your information, and if you qualify, they’ll issue a prescription. From there, we handle the insurance paperwork, coordinate with the pharmacy, and keep you updated every step of the way. If we do not have a medical solution for you, you can request a full refund.
What kind of medication will I receive?
We strive to provide you with the best medication for your specific needs, at the lowest cost and with the minimum amount of hassle. This means we will first try to get you covered by insurance, and only seek alternative options if we are unable to.
ORDER CANCELLATION
Can I cancel my order?
You can cancel your subscription anytime.
ORDER STATUS AND DETAILS
I made a mistake in my order. How can I fix it?
Reach out to us immediately to support@balto.com with detailed information about the error and we will work with you to fix it.
PAYMENT INFORMATION
Do you use secure payment methods?
Yes. All payments are processed through secure, encrypted providers. We never store your full payment information on our servers.
Will I be charged if I'm not approved for a medication?
No. If you're not eligible for a prescription, or if we can’t help you access it through our network (cash or insurance) your payment will be refunded in full
What payment methods do you accept?
We accept all major credit and debit cards. At this time, we do not accept FSA/HSA or PayPal, but we’re working on adding those options.