Balto health and Dr.Friedlander were a joy to work with. I was reluctant early on in my weight loss journey because I didn't think my insurance would cover the cost of the zepbound. Dr. Friedlander was very encouraging and they did all they could to get my insurance to pay for the zepbound. however in the end, I had to pay out-of-pocket. The service I received from Balto health was above and beyond. They answered my questions promptly often on the same day. It was easy to obtain my zepbound, It came within three days and when I needed a dose increase, it was straightforward. I'm now at my goal weight of 125. It took me a year to get to get there during my weight lose journey I felt like I always had support when ever I needed it. Often Dr Friedlander would text me back on the weekend. This is an outstanding company to work with.